Policies

Policies & Terms

These policies are a general set of policies that apply to the majority of our members' properties. Each member may also have additional policies or variations of the ones listed here. If in doubt, feel free to contact the owner with questions.

Our Commitment to the Guest:

We aim to provide all the amenities to make your stay pleasurable. If there is anything we have overlooked, please let us know and we will endeavour to make it so.

We always expect perfect weather and a stay free from natural or man-made disasters for our guests, however we cannot control nature and therefore cannot be held responsible.

Unless specified otherwise, bed sheets and bath & beach towels are NOT supplied.

Making a Reservation:

Please review the following prior to booking your cottage.  These policies will form part of our Rental Agreement with you.  

Summer Season vs. Off Season:

Summer Season commences with the week including Canada Day, July 1st and continues through to Labor Day, the first Monday in September.  
Most summer seasons are nine (9) weeks long, with occasional ten (10) week summers. In this case the tenth week is the considered to be the second last week of the summer.  

Return Guests:

Summer return guest’s week(s) will be held and they have until December 31st to confirm.  First refusals will be accepted for these dates & will be contacted in January.  

New Guests:

Complete the on line Reservation Form and we will reply to you.  If we do not receive your deposit check within five (5) business days, your reservation is cancelled.  All reservations are made on a first come first serve basis.

Book Early:

Avoid disappointment! The earlier you make your reservation request for your family's vacation the more likely you are to secure the property for the date you need.

Pets:

Unless explicitly stated in the listing all properties DO NOT allow pets … some of our guests have allergies.

Occupancy:

We reserve the right to limit the number of occupants.  
Any person, regardless of age, is considered an occupant.  
Maximum occupancy will be stated in each properties listing.  

Use of temporary accommodations (tents, campers, etc.) on the property is strictly prohibited without written approval of the owner / manager.   

Subletting is strictly prohibited!  If the guests are 'splitting' a visit the individual responsible for each time period must be formally identified.

Payment:

Unless otherwise noted, all fees & charges include HST, and are to be paid in Canadian Funds.  

We do not accept credit cards.  

All payments are to be made by way of certified cheque, money order, bank draft, traveller's cheque, personal cheque or email transfers and payable to the owner or property manager.  

The deposit is due upon booking and the balance is due thirty (30) days prior to your arrival.  If paying by cheque the balnce cheque is to be post dated and submitted with the deposit. 

Bookings expire if deposit not received in five (5) business days.  

Reservations made within thirty (30) days of arrival are due in full.  

There is a $50.00 administration charge for any NSF checks.  
After thirty (30) days a collection agency's services will be utilized. 

Confirmation:

Confirmation will be mailed when the deposit is received.

Upon written confirmation of the Reservation by HafH or the owner & their agents, these terms and conditions form a binding contract between the guest(s) and HAFH.  Receipt of any deposit prior to written confirmation of the reservation shall not constitute acceptance of any booking.  

Cancellation:

In the event all fees are not paid when due, HafH has the right to cancel the booking and all fees paid to date shall be forfeited.  

Guest initiated cancellations may be made by email, however it is the guests responsibility to ensure this email is received by the recipient.  It is strongly recommended the cancellation be confirmed with the recipient by phone.  A cancellation is not considered valid until confirmed in writing by the owner or their agent.  

  1. If you cancel and your week is re-rented, all but $100.00 will be refunded.
  2. If you cancel greater than thirty (30) days prior to your arrival and your week remains vacant, the whole deposit is forfeited.  
  3. If you cancel less than 30 days prior to your arrival and your week remains vacant, the whole payment is forfeited. 

The Guests' Commitment:

The Guests agree to abide by the restrictions set out herein and as set out in the Owner's Rules specific to the property, if applicable.

The Guests agree that they are responsible for the adherence to these restrictions of any and all visitors to the cottage during the guest's stay.  

Non-compliance may result in immediate eviction!  

Unless otherwise specified, the guest MUST supply their own bath & beach towels bed sheets.  If any guest sleeps directly on the mattress protectors or comforters, or if towels or blankets are taken from the property to the beach there will be an additional laundering fee charged to the guest.

Respect the Properties:

  • These properties are someone else's private property being offered for your enjoyment, therefore deserves your utmost respect.  
  • Please DO NOT rearrange furniture, make unapproved modifications, or use things for purposes they are not intended.
  • Please do not remove mattress protectors or other hygiene devices; they are used for your protection and the protection of others; if you have concerns please contact the owner / property manager.  
  • If something is locked, it is locked for a reason; the owners do not want the guests to have to access to it!  
  • There is a by-law in Saugeen Shores, 19-2010, stating ‘NO noise after 11 p.m. and before 7 a.m.’.  
  • By-law 30-2000; Camp fires, for cooking and warmth, are allowed in Saugeen Shores unless a fire ban is invoked due to extremely dry weather conditions.  Bonfires require a permit issued by the Saugeen Shores Fire Department.  
  • Other by-laws of interest; Parking 51-2009; Fireworks 53-2006; Animal 36-2004. All are available on the municipal website.   
  • Our Golden Rule; if the neighbours do not complain the owner / manager is happy!

We all appreciate your compliance. Your negligence could ruin the experience for others if the property is removed from circulation.    

No Smoking! :

There is no smoking allowed inside, including outbuildings.  
Please dispose of butts in a non-combustible container to ensure there is no possibility of fire and ensure these butt containers are safely disposed of prior to your departure.

Damages: 

We rely on our guest to report any potential problems, regardless of how petty they may seem, preferably as soon as practical after the problem is noticed, prior to check out, so it can be corrected before the next guests arrive.  

Some owners require a Damage Deposit.  They reserve the right to use all or part of this damage deposit for excessive or deliberate damage, excessive cleaning or any other non-compliance with the Rental Agreement.  

Other owners do not require a damage deposit.  These owners accept that normal wear and tear is inevitable.  If excessive or deliberate damage does occur, the guest will  incur the cost of repair.

Cleanliness:

The property will be clean prior to your arrival.  If the property is not clean, please report the problem immediately to the owner / property manager so the cleaning staff can be flogged and the cleanliness raised to our discerning standard.  It is the guests' responsibility to ensure the property is left at least as clean and tidy as when they arrived. Cleaning supplies are available for your use.  Deduction from your damage deposit, where applicable, will result if this cleanliness policy is not adhered to.  If a damage deposit was not required the guest will be invoiced for any excessive cleaning required. Our cleaning staff are expected to only have to sanitize between the previous guests departure and subsequent guests arrival, not be your domestic servant!  Be assured you will not be welcomed back to any of our participating properties if your lack of cleanliness was an issue. 

Garbage & Recycling:

Please ensure garbage is secured in cans or garbage bins to keep vermin at bay; nocturnal raccoons, skunks & bears and in the daytime our 'flying rats' (seagulls). A garbage bag is an open invitation!  
Garbage and recycling collection will be posted in each property.
Recycling is free, but limited.  Please refer to the form describing what Bruce Area Recycling accepts.  
Bag Tags, available at local retailers or the town offices, are required for the top of each garbage container placed out for Municipal collection. No Bag Tags are required for any garbage accumulated after the municipal pick up.  On turn over day any garbage and recycling will be collected as a courtesy and taken to the landfill and recycling center on your behalf.  If the garbage and/or the recycling is not tidy this courtesy will not be extended for the guests' future stays and the guests will be responsibe to remove the garbage and recycling from the property upon check out.   

Terms and Conditions

The Owner and / or HafH shall be allowed access to the cottage at any reasonable time during any rental period.  

Home away from Home (HafH) does not own the property. Where applicable, HafH is a local liaison on behalf of the Owner(s) & Guest(s).  Other properties are managed directly by the owner or their agent, in which case their terms & conditions apply. The Guests' use of the property is subject to the owners' Rules which may be more or less restrictive than those posted on this website and may be unique to the property.  These Owner's Rules will be posted at the property prior to the guests’ arrival and HafH has no control over these rules. HafH has no direct control over the standard of each property and will not be held responsible. 

The Guest releases Home away from Home from any and all claims of any kind that may arise as a result of any act or omission, negligence, gross negligence, accident, injury, damage of any kind or any other loss of any kind caused or contributed to by any party that may occur during the rental period.

Smoke Detectors and Fire Extinquishers

The cottages are equipped with a working smoke and carbon monoxide detector as well as fire extinguisher pursuant to the Ontario Fire Code. Tenants/renters/guests/visitors/occupants are NOT to tamper with these detectors (ie. remove batteries, etc.). In the event the detectors/equipment are tampered with, applicable fines pursuant to the Ontario Fire Code will apply.  If there are any issues or problems with the detectors/equipment please immediately call the owner or property manager. 

Privacy Statement:

HafH will not distribute any of the guest's personal information contained in this Reservation.  
HafH will use the information collected solely for review purposes to ensure that the owner's rental criteria is met.

For additional privacy information as it pertains to the website, click here.